Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange, no refunds.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start an exchange, you can contact us at ownitjewelrybtq@gmail.com. If your exchange is accepted, you must cover your exchange (return and sent) shipping costs.

You can always contact us for any exchange question at ownitjewelrybtq@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us with pictures immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for any packages lost or missing in transit by US Postal Service after is dropped. In order to submit a claim, customer is responsible to contact US Postal Service Office and follow their process.

Exceptions / non-returnable items
Certain types of items cannot be exchange, like earrings and other identified products (see item description for more information). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items.

No price adjustment will be made to merchandise purchased prior to specials or offers

Please notice colors on pictures might vary.

We will notify you once we’ve received and inspected your case, and let you know if the exchange was approved or not. If approved, you’ll be notified. Please allow 30 days to process your claim.